Privacy Policy

Our Commitment to Your Privacy

At Engrace Hospice, we understand that privacy is paramount, especially when it comes to your health and personal information. We are committed to protecting the privacy and security of all individuals who interact with our services, including patients, families, caregivers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

We are fully compliant with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable state and federal privacy laws governing healthcare information.

Information We Collect

Protected Health Information (PHI)

As a healthcare provider, we collect and maintain protected health information necessary to provide compassionate hospice care. This may include:

• Name, address, date of birth, and contact information
• Medical history, diagnoses, and treatment information
• Insurance and payment information
• Emergency contact information
• Advance directives and care preferences

Website Information

When you visit our website, we may collect:

• IP address and browser information
• Pages visited and time spent on our site
• Contact information submitted through forms
• Information provided when subscribing to newsletters or updates

How We Use Your Information

We use the information we collect to:

• Provide high-quality hospice care and support services
• Coordinate care with physicians, nurses, and other healthcare providers
• Process insurance claims and payments
• Communicate with patients, families, and caregivers about care
• Respond to inquiries and provide information about our services
• Improve our website and services
• Comply with legal and regulatory requirements

Information Sharing and Disclosure

Engrace Hospice does not sell, rent, or lease your personal information to third parties. We may share your information only in the following circumstances:

• Treatment: With healthcare providers involved in your care
• Payment: With insurance companies and billing services to process claims
• Healthcare Operations: For quality assurance, training, and administrative purposes
• Legal Requirements: When required by law, court order, or to protect public safety
• With Your Authorization: When you provide written consent for us to share your information

HIPAA Compliance

As a covered entity under HIPAA, Engrace Hospice adheres to all regulations regarding the privacy and security of protected health information. Our staff undergoes regular training on HIPAA compliance, and we maintain strict physical, technical, and administrative safeguards to protect your information.

You have the right to:

• Access and obtain copies of your medical records
• Request corrections to your health information
• Request restrictions on how we use or disclose your information
• Request confidential communications
• Receive an accounting of certain disclosures
• File a complaint if you believe your privacy rights have been violated

Website Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure servers, and regular security assessments.

Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. We do not use tracking technologies to collect personal health information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any websites you visit.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any changes on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, would like to exercise your privacy rights, or wish to file a complaint, please contact us:

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated.